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How many years old ABC-Server provides web hosting services?

ABC-Server provides web hosting services since 2013.

How long does the creation account in the billing system and the activation of a hosting account?

Creating an account takes place immediately after registration and activation within 10 minutes after payment.

Where server physically located?

The physical location of the servers - Ukraine, Kharkiv city.

What is the capacity of the access channels are your servers?

Each server has a connection channel to 1Gb / s

Which operating system is used on servers?

Our servers use operating systems such as FreeBSD, CentOS, Ubuntu Server, Debian, Windows Server 2012

What equipment is used?

We use Cisco and Mikrotik company network equipment

How can I change my IP-address?

At any time, you can order an additional, or even more than one IP address.

What is traffic?

Traffic is the amount of information that is transmitted through a computer network for a certain period of time. Traffic can be measured both in batches and the bits and bytes, as well as their derivatives - kilobytes, megabytes, gigabytes, and so on

You provide a service data redundancy (backup)?

Yes. We provide data redundancy. The service is the default Web Hosting has a backup function, which occurs every 24 hours.

What are the services you provide to the control panel?

Services are managed by ISPmanager panel.

I lost the access data to the hosting control panel (in the billing account) as to regain access?

With the loss of data access control panel hosting, you should contact our Technical Support.

I registered the domain name, and want to hide your personal information from viewing in Whois-service. Is that possible?

Yes it is possible.

Where can I read reviews about the service and provide feedback?

Read reviews and leave your own - it is possible on the main page of our website under "Customer Reviews".

What content management system (cms) working on your hosting?

Our hosting uses a variety of the CMS, from the obscure to the most popular, such as WordPress, Opencart, Joomla, Modx and so on.

Should you from DDOS protection?

Yes, we should from DDoS protection.

What is hosting?

Hosting - a service of providing space to host your website files on the server hardware.

How to order your hosting?

In our "blog" you will find detailed instructions on "How to order hosting"

Can I change my rate plan?

Yes, at any time it is possible to change the tariff. More you can read about changing hosting plan on our blog.

Which operating system is used on the hosting servers?

On our hosting servers you're running Ubuntu Server

Do you have any free domains?
Yes there is. If at the time of the order does not specify your domain name - we issue a temporary free domain name format user.pro100vds.com, where user - your user name.
Can I transfer you to the site from another hosting provider and how to do it?

Of course. We will be glad to see you among our clients. For help in transferring your site, you can always turn to our experts through the technical support service.

If I have exceeded the maximum disk space, can I pay once and get more space?

Yes, at any time, you can change the amount of disk space. Read more about it you can read in our blog.

What are the limits on the content hosted on hosting?

List of materials, unacceptable on our servers are written in the "Rules of Service" item №3 "Content Hosting Account."

Can I order a hosting with a disk volume to the maximum?

Yes, you can. To do this, you need to contact technical support.

What is Dedicated IP address? What it has the advantages?

If you are using hosting your site will have the same IP address that other sites are on the server, and their number can be simply enormous. Therefore, a service dedicated IP addresses allow you to assign your site to a single IP address. Your IP address helps to protect against DDOS attacks "neighbors", you can get an SSL certificate, as well as protect yourself from getting a site in the "black list" and "Spam."

What is SQL?

SQL - (Structured Query Language) - a non-procedural programming language. SQL was designed to work with relational databases. Thanks to him, the user can interact with databases - to view, search, add and manage data.

How do I create a database?

To do this, in the panel in the "Tools" select "Databases". Press the top of the "New" button and then fill in the necessary information in a pop-up window and click "OK". Done, the database is created.

P.S. In this blog you'll find step by step instructions with screenshots.

What is PHP?

PHP - it is a very popular scripting language general-purpose open source. PHP is designed specifically for Web application development.

What versions of PHP and MySQL installed on the hosting servers?

On our hosting servers are installed PHP 5.3.10, MySQL 5.5.37, Postgres 8.4

Do you have phpMyAdmin and how to get into it?

Yes. To it is necessary to go to the left in the "Extras. Applications "click on" PhpMyAdmin "

How to go to an FTP site?

To work with a hosting via FTP ftp client need. We recommend that you use Total Commander or FileZilla Client, or any other convenient for you ftp-client.

To connect by FTP, you must configure the ftp-client:


FTP-Server: ftp.domen or server IP-address;
Username: login;
Password: password;
Port: the default (21).
Do you provide an anonymous-FTP access?

No, we do not provide anonymous FTP access

Do you provide access via SSH?

Yes.

What is an SSL certificate?

SSL certificate is a unique digital signature to verify the authenticity of the server in the Web - Web client, which would subsequently encrypted exchange of information.

What is .htaccess?

.htaccess - is a file configuration of Apache web server, and others like him. That makes it possible to specify a large number of advanced settings and permissions in the individual folders for the Web server.

What DNS point to accommodate the site?

When ordering hosting services to your email will be sent with all necessary information, including the name servers will be listed. So, at any time, you can view this information in billing.

On the one registered domain?

Domain names are registered on the client only.

Can I register domains in bulk?

Yes, there is such a possibility.

How much time will take the domain registration?

Domain registration takes only a few minutes.

How long a DNS update takes place?

From several minutes to 72 hours

How to change the domain owner data (WHOIS)?

This will help our specialists from the Technical Support.

How to transfer a domain name to another registrar (Transfer)?

This will help our specialists from the Technical Support.

What is DNS?

DNS - Domain Name System - computer distributed system for information about domains. Typically used to obtain an IP address from the host name, information about mail routing, service nodes for the protocols in the domain

What are the main types of DNS-records and what is their purpose?

Record A - this is the address entry is required for the domain and IP address of the server.
CNAME - the canonical name for an alias. Typically used to redirect a subdomain to another domain.
MX - address of the mail gateway for your domain.
NS - node address, which is responsible for the blast zone.
SOA - specifies which server stores the reference information about the domain name.
SPF - specifies the server that can send email from your domain name.

What is an SSL certificate?

SSL certificate is a unique digital signature to verify the authenticity of the server in the Web - Web client, which would subsequently encrypted exchange of information.

How do I get an SSL certificate?

Buy SSL Certificate on our website under "Additional services" in the category "SSL certificates."

How long does it take to receive a certificate for a web server?

From several minutes to 72 hours.

Do I need to have a separate SSL-certificate for each page, which I want to protect?

Not necessary. SSL-certificate is valid on all pages of your site.

Do I need a dedicated IP address for the certificate?

Yes. To use SSL certificate you need to have installed a dedicated IP address.

For what number of domains one SSL-certificate can be used?

There are several types of certificates for a single domain, SUN - for multiple domains, and Wildcard - for an unlimited number of sub domains on one domain

How can I determine whether the domain is available for registration?

On our home page under "Domains" can be entered in the "www." Name of your site and the desired domain as a www.site.com, and then you will see whether it is free.

How can I register a domain?

On our home page under "Domains" can be entered in the "www." Name of your site and the desired domain as a www.site.com, after which you will see if it is available and its price, and also will be able to immediately the Order. Read more in our blog.

Did you register Cyrillic domains?

Yes. We have the opportunity to register Cyrillic domain.

What is a subdomain and how is it different from the domain?

Subdomain - a third-level domain. Differences between the subdomain and the domain is not. The only difference is that the domains are registered at the Registrar and subdomains, you can create your own, having already registered domain.

What is a VPS / VDS?

The VPS - Virtual Dedicated Server - is hosting a technology in which a single physical server is divided into several virtual servers through virtualization technology. Each user has a separate software, disk space, and a root.

What is a dedicated server?

Dedicated Server - this type of hosting, rental service of a dedicated physical server, the desired configuration, the operating system and the remote control. Dedicated hosting is a great option for many tasks. Dedicated servers are installed in the data center / data center, a place with the necessary microclimate, UPS and fast and stable Internet channel.

How to change the tariff plan VDS?

Change tariff plan VDS at any time in the billing system. Read the detailed instructions on our blog.

Who is the manufacturer of servers that you have used?

We use NEC company server.

What processor do you work?

Our servers are based on Intel Xeon processors.

What virtualization technology you use for VPS?

On our VDS uses KVM virtualization technology

I can create a custom configuration of the virtual server?

Yes, on our website under "Virtual Server" is a designer "Gather your server" through which you can make up your own server configuration. Or you can ask for help to our experts through technical support.

You provide console access my VDS?

Yes, we provide console access to VPS management.

Is it possible to re-install the OS on a VPS?

Yes. At any time, you can reinstall the operating system, read more about it on our blog.

Why is the price on the website is very different from the prices in the billing?

When ordering a dedicated server (Netherlands) acts feature when paying - billing period begins with the first (1st) day of each month, which means that if you order a server is not the first (1st) day, you need to pay for the number of days remaining until the end of the month + one (1) month of using the service. After that, each subsequent pay period starts the first (1st) day of each month.

How to get the acts performed work?

You can download or request to the billing in the "Finance". When a contract is necessary to specify the address of the return shipment of accounting documents.

How do I get a bill from a legal entity?

When paying for the services you need to choose the payment method as a "legal person"

How do I get financial documents? (For legal entities)

Download

Where can I get a copy of the contract?

A sample contract can be found in the "Public Offer"

Why is the price on the website is very different from the prices in the billing?

When ordering a dedicated server (Netherlands) acts feature when paying - billing period begins with the first (1st) day of each month, which means that if you order a server is not the first (1st) day, you need to pay for the number of days remaining until the end of the month + one (1) month of using the service. After that, each subsequent pay period starts the first (1st) day of each month.

How can I pay for hosting?
Hosting can be paid using a payment on the account (both for individuals and for legal entities), VISA, MasterCard, PayPal.
How to register you as a legal entity?

When paying for the services you need to choose the payment method as a "legal person"

Is it possible to work on the basis of the contract?

Yes, you can.